Frequently Asked Questions

General
What is PIPS? What does it mean?

The name was taken from
PIP - a small hard seed in a fruit.

/pip/noun
noun: pip;
plural noun: pips

PIP is also the name of our squirrel mascot!

Where can i buy PIPS at retail stores?

PIPS is currently available in most of the Modern Retail Outlets | Amazon India | Swiggy Instamart and Other eCom stores.

What is the allergen information for your products?

Please always refer to the allergy advice on the label before consuming anything.

Are your products gluten free?

Yes, all of our products are entirely gluten free! Our all natural ingredients are carefully selected to ensure that we keep our products free from gluten.

Are your products suitable for vegetarians?

Yes! All of our products are suitable for vegetarians so you can enjoy our full range of products.

Why are your products not organic?

It’s simple: the cost. We really want to make products that are as accessible as possible, and organic nuts would make our nut butters (and cups) much more expensive. Instead we focus on sourcing the highest quality nuts from select and renowned suppliers.

Are your products free from genetically modified ingredients?

Yes. We don’t use any GMO ingredients in our products.

How do I track the status of my order?

You can either login to your account to review the status of your order or review the order confirmation email which was sent to you on your registered email address at the time of order confirmation. You will receive an additional confirmation message once your order has been shipped through our shipping partners.

What are your shipping charges?

To ensure the prompt and safe delivery of your package, a minimal shipping fee of Rs. 49 is applied.

I paid online, money has been debited from my account. Order has not been placed. What do i do now?

If your account has been debited after an order failure, the debited amount is automatically returned to the original payment method. It is normally rolled back to your account within 7 business days. You can email us on info@timla.in with your order number for any clarification.

Are there any undisclosed fees when placing your order?

There are no hidden charges. You pay only the amount that you see in your order summary at the time of check out.

Can I cancel my order?

Orders can be cancelled before they are shipped, please contact our customer care center +919490059005 or email us at info@timla.in Orders that have been shipped cannot be cancelled.

I am interested in wholesale options, selling PIPS, or becoming a distributor. Who do I get in touch with?

How exciting! You can go here to submit a form and receive access to our wholesale link. Please fill out all of the inputs on the form so that we can process it as efficiently as possible. Please send us an email at info@timla.in and someone from the sales team will get back to you.Thank you!

Do you offer sponsorship?

Unfortunately at the moment we don’t offer any sort of sponsorship.

We're running an event and would like to speak to PIPS team about samples, who shall we speak to?

Please send an email with as much information as you can to info@timla.in, and we’ll get back to you from there. Unfortunately we cannot support everyone, but we'll let you know either way.

What is PIPS Popcorn and how is it different than ordinary popcorn?

There are a few things that make Popcorn different.

The first, and most obvious, is the fact that all our delicious flavors are popped in small batches and seasoned by hand.

At PIPS, we are passionate about making great tasting wholesome snacks for every age and lifestyle. Our Popcorn is both Nutritious & Delicious.

All our snacks are made according 6 core standards.

No Trans Fat
No Artificial Colors or Flavors.
No Preservatives
Gluten Free Snacks
Simple Ingredients
Amazingly Delicious.

And Of-Course its popped in India.

Is PIPS a healthy snack?

Yes! Our Popcorn & Chips are made of Corn 100$% & has a large amount of vitamins, folate, niacin, riboflavin, thiamine, vitamins B, A, E, and K, as well as being a source of iron, potassium, zinc, and polyphenols which contain the antioxidants to fight off cancers and cardiovascular health problems.

Who can eat Popcorn?

Full of fiber, popcorn is a delicious and nutritious snack. Unfortunately, it can also be a dangerous one. Popcorn is difficult to chew and can be a choking hazard for toddlers. Though you may enjoy sitting down to a movie with a big bowl of popcorn, it's probably best to wait until your child is older to introduce him to this tradition. Strict recommended age 4+ Years.

Is PIPS made of corn?

Yes! its is a special variety of corn grown right here in India!

I’m having a party and need PIPS now! How do I get it?

Feel free to contact info@timla.in for information on bulk ordering!

Do your products contain gluten?

No, Corn is a whole-grain food, and all types of corn are gluten-free. Gluten is a protein found in whole-grain foods such as wheat, rye, barley and triticale. Gluten makes dough elastic and baked goods chewy. However, it can cause severe intestinal problems for individuals with celiac diseases or other intestinal problems. Since popcorn does not contain gluten or wheat, it is a good snack option for individuals on a gluten-free diet.

Is your corn used for popcorn genetically modified?

No! Believe it or not, our kernels are naturally the size that they are.

Are you Organic?

No, our products do not qualify as organic, although they are free of GMOs and contain no artificial ingredients.

What happens if my order arrives melted?

We’re real food with no preservatives (awesome), but that means we can melt in the warmer months (less awesome). From May to September, we do our best to prevent this by shipping with insulation\/cold packs, but sometimes the weather gets the best of us. If your order arrives melted, message us at info@timla.in and we’d be happy to send a replacement. Also, if your product melts, all is not lost. Press it flat, pop it in the refrigerator for 15 minutes and viola

How long do your products last for?

Our standard shelf life of PIPS is best before 6 months. We recommend storing them in a cool, dry place out of direct sunlight.

Are your products suitable for vegans?

We are vegan friendly, not certified vegan yet.